Janeliunas Jewelry offers the following Order Policy:

All antique, vintage & estate items are one of a kind and availability is subject to prior sale. Our reproductions are either 'made to order' or are of limited production please read the item details for turn around time on each item listing. We reserve the right to correct errors in text and pricing due to typographical and database issues.

Ordering is completed through a shopping cart system. Items are added to your cart by clicking on the blue 'Order' button located at the bottom of each item's detail page. When shopping is completed you will have to click on the 'shopping cart icon - Shopping Cart' at the top right hand corner of the screen to view your order screen. The shopping cart can be edited before your order is processed by highlighting and changing the item quantities or deleting items followed by clicking on the 'update' button at any time throughout your visit. For a customer to keep a wish list on file, check order status or history, an account must be established with your email address and a password to gain access to these services. A login account is not necessary though to place an order. If you have any questions there is an email link on all site pages for easy access.

After an order is submitted you will receive an automated confirmation that shows your order has been received on our system. Your order will be shipped as stated in the product availability time frame (weekends & holiday's excluded). We will contact you if your order can not be fulfilled or to notify you of out of stock items/back orders, etc. If you should have any questions or wish to check on your order's status please contact us at admin@jansjewells.com or call us at 1-978-597-5939- please reference your order number in all correspondence.

Regarding shipments, If you have a rush or next day order please email or mention this in the 'special instructions' section on the shopping cart order form to inform us of that the order is needed immediately. Choosing Express Mail is only the mode of shipment and does not necessarily get your order out our door any faster. We will do what we can to get your item by the expected date or let you know if it will not be possible. Orders submitted after 3:00PM Eastern time are not processed until the following business day. Orders received after 3:00PM Eastern time on Friday are not processed until Monday.

Payments are in U.S. currency by Visa, Mastercard, Discover, American Express, Paypal, money order or personal check (must clear bank before shipment 7 to 10 days). You choose your form of payment from a drop down list in the shopping cart system when your order is placed. Credit & debit card details are collected using a SSL secured server for safe and secure payment collection. Payments from credit & debit cards are run through automatically for approval purposes when the order is placed. That means your funds are 'reserved' initially and then released back to your account until we either capture or void the transaction. Many times we do not 'capture' funds from credit/debit card transactions until the order is close to shipment. Although it looks like the transaction was refunded initially, we still have the approval and will be capturing the funds for transfer when your order has been completed.  We set our merchant account up to work this way so you are not paying interest on an item that have to wait 3 weeks to manufacture.

If you do not wish to leave credit card information over the Internet, you may select "call in info" as a payment option. Your order is still forwarded to us for processing and you may then call in your credit or debit card number separately.

Credit card orders are only shipped to approved billing address and must pass our CVV & AVS security systems. Due to the rising rate of credit card fraud we no longer ship to a separate mailing address for security reasons. If you need us to ship to a different mailing address payment must be made by money order, cashiers check or check (must clear bank before shipment).

All items will be shipped U.S.P.S. mail, insured for cost of merchandise. We use our own insurance underwriter for all packages, United Parcel Insurance Company. The insurance is separate from the USPS postage and the added insurance fee does not appear with the metered postage, however be assured that your package is covered against loss or damage. Upon request other shipping services are available according to your needs and will be added to your total.

International orders are welcome and will be shipped U.S.P.S. Air Mail small packet (insured to almost all countries), Priority International or Express International. In some cases shipping charges might need to be adjusted for International shipments, large orders or heavy items but you will be informed of any changes upon confirmation of your order. Overseas customers are responsible for knowing their country's Customs duties, fees, regulations and restrictions. We are required by law to file the customs forms based on the shipment total and do not ship orders as a "gift". Overseas customers who select to have a gift receipt mailed with their order are not exempt from customs fees. We will enclose an itemized priceless receipt however the shipment will still be insured and customs forms will be filed based on the shipment's total.

Massachusetts residents will have 6.25% sales tax added to their order. If using shopping cart form the tax will automatically be added.