Return policy: 

• Customers reserve the right to return for 'any reason' 7 days upon receipt of merchandise for refund (item must be in original or unworn condition), minus the original shipping charges unless return is due to our error.

• Previously owned, estate and consignments are sold in 'as is condition'. We describe and note any wear or previous repairs to the item as best as possible, however where your purchasing an item that is antique or previously owned we can not offer any sort of warrenty beyond your 7 days right to return.

• The day stated on your delivery / signature confirmation from the Postal Service is considered the day merchandise was received and 7 consecutive days following that date is the final day for obtaining a 'return authorization'.

• All returns must be authorized and assigned a return authorization number prior to shipment, otherwise they will not be accepted and returned to you. This is very important and applies to everyone as we are now no longer approving returns without prior authorization.

• We will ask your reason for return to ensure the quality of our product.

• Any additional fees involved with the sale such as sizing are non refundable.

• Special orders (which includes some of the reproductions such as custom made pieces in platinum mountings), 'made to order' rings with certain stone choices that are deemed hard to resell if returned and jewelry that was modified by us per customer specifications from it's original design are non-returnable. The exception being manufacturers defects and order errors made by us.

• If you are unsure whether your reproduction will be returnable please inquire previous to ordering and discuss your selection with us.

• Please don't abuse our return policy, we like every customer to be happy with their product and communicate with us upon receipt if there is any reason you are not pleased with your order. On non-returnable special orders we are willing to work with you on doing what we can do to resolve any issues. If you are not sure of an item please don't have us go through the work of custom making or special ordering an item just to 'see what it will look like', it helps if you have previously tried on similar items. We have been forced to modify our policy to reduce instances of abuse yet at the same time continue ensuring everyone is happy with their purchase upon receipt.

How to send back a return:

The buyer is responsible for return shipping & insurance. Items returned uninsured are at the customers risk, therefore we recommend all items have insurance to protect you against loss or damage. It's best to send returns back in their original packaging and boxes, if this is not possible a small padded packet with a good cushion of bubble wrap will be sufficient. Fragile items that can be damaged should be boxed. Your return MUST be accompanied with a copy of the original invoice and the return authorization number written clearly on the front of package. When writing our return address it should only be addressed to 'Janeliunas', omit 'Jewelry' from our name to further protect your package against theft. Addressed to:  

Janeliunas, PO Box 417, Townsend, MA 01469

When the returned item is received in its original condition (with exception to manufacturers defects) a merchandise credit or refund will be issued within 2 to 4 days in accordance to your original form of payment.