Order Information |  Shipping Information | Payment Information

 

All antique, vintage & estate items are one of a kind and availability is subject to prior sale. Our reproductions are either 'made to order' or are of limited production please read the item details for turn around time on each item listing. We reserve the right to correct errors in text and pricing due to typographical and database issues.

Ordering is completed through a shopping cart system. Items are added to your cart by clicking on the blue 'Add to Cart' button located to the right side of the main item image on each item detail page. When shopping is completed you will have to click on the shopping cart icon - 'Check Out' to the right side menue just below the Special box. The shopping cart can be edited before your order is processed by highlighting and changing the item quantities or deleting items followed by clicking on the 'update' button at any time throughout your visit. For a customer to keep a wish list on file, check order status or history, an account must be established with your email address and a password to gain access to these services prior to placing an order. However a login account is not necessary to place an order. If you have any questions there is an email link in the footer on all site pages for easy access.

Orders submitted after 3:00PM Eastern time are not processed until the following business day. Orders received after 3:00PM Eastern time on Friday are not processed until Monday.

After an order is submitted you will land on the 'Thank You Page' which will have your order ID# and an order confirmation is automatically sent out that shows your order has been received on our system. If you don't receive this order receipt in your email, make sure to check your spam and jumk folders. This order confirmation is an automated response sent to all sucessfully placed orders. Your order will be processed and shipped as stated in the product availability time frame (weekends & holiday's excluded). We will contact you by email for electronically generated orders or by phone on orders placed over the phone if the order can not be fulfilled or to notify you of out of stock items/back orders, etc. If you should have any questions or wish to check on your order's status please contact us at admin@jansjewells.com or call us at 1-978-597-5939 be sure to reference your order number in all correspondence.

Holiday orders: It is recommended all holiday orders be placed by two weeks prior to December 25th. Made to order jewelry is manufactured by a first in, first out basis and it best to order by the first week of December. USPS is our carrier which means Express deliveries to certain locations is 2 days. Knowing this information up front will help customers make plans in advance for the next upcoming holiday season. We all want our orders to be processed as quick as possible and delivered on time during the holiday's, to help us accomplish this we ask customers place their orders before our posted cut off dates.

Massachusetts residents will have 6.25% sales tax added to their order. If using shopping cart form the tax will automatically be added.

 

 Shipping Information

 

All items within the United States and it's territories will be shipped via USPS mail, insured for cost of merchandise. We use our own insurance underwriter for all packages, United Parcel Insurance Company. The insurance is separate from the USPS postage and the added insurance fee does not appear with the metered postage, however be assured that your package is covered against loss or damage. Upon request other shipping services are available according to your needs and will be quoted based on shipping zones and package weight.

If you have a rush order please email or mention this in the 'special instructions' section on the shopping cart to inform us that the order is needed immediately or by a set deadline date. Choosing Express Mail is only the mode of shipment and does not necessarily get your order out our door any faster. We will do what we can to get your item by the required date or inform otherwise.

Orders submitted after 3:00PM Eastern time are not processed until the following business day. Orders received after 3:00PM Eastern time on Friday are not processed until Monday so figure this additional time at placement of orders. Use the "Ships by", "Shipping time" or "Manufacturing time" noted in each items description as a guide to figure the time range it will take your order to be processed and/or manufactured BEFORE it is ready to ship. Note that the ships by time is how long it takes before an item is shipped by us, not how long it will take to receive. The method of shipment you selected in the shopping cart is what determines how many days your order is in transit once shipped.

 

Payment Information

 

Payments are in U.S. currency by Visa, MasterCard, Discover, American Express and Paypal. Money orders and personal checks must clear our bank before shipment which can take up to 7 to 10 days. You choose your form of payment from a drop down list in the shopping cart system when your order is placed. Credit & debit card details are collected using a SSL secured server for safe and secure payment collection. Payments from credit & debit cards processed through our shopping cart (this does not include Paypal payments) are run through automatically for approval purposes when the order is placed. That means your funds are 'reserved' initially and then released back to your account until we either capture or void the transaction. The approved funds on our transactions are not captured immediately, we hold approvals until shipment or up to 7 days, which is the maximum time allowed before approvals expire. This gives credit card buyers a break on not paying for interest while your order is being processed or manufactured.

For safe online buying practices we do not recommend anyone use their debit card to their main household bank account to make purchases on-line on any site unless it is a separate account or pre-paid card just for Internet purchases. Credit cards are best to use or Paypal.com for security. Another suggestion so not to leave debit card information over the Internet, you may select "call in info" as a payment option. Your order is still forwarded to us for processing and you may then call in your credit or debit card number separately.

Credit card and Paypal orders are only shipped to the approved billing address and must pass our CVV & AVS security systems. Due to the rising rate of credit card fraud we no longer ship to a separate mailing address for security reasons. If you need us to ship to a different mailing address, have the alternate address added on file with your credit card company.  Then process the order using the newly approved alternate address as BOTH the billing and the shipping address. Other ways to pre-pay are by money order, cashiers check or check (funds must clear our bank before shipment).

Massachusetts residents will have 6.25% sales tax added to their order. If using shopping cart form the tax will automatically be added.

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